Service Coordination Specialist

4 days ago


Darwin, Northern Territory, Australia beBeeCoordinatIon Full time $70,000 - $110,000
Service Coordination Role Overview

This is an exceptional opportunity to play a pivotal role in ensuring seamless service operations. As a Service Coordinator, you will collaborate with technicians, customers, and internal teams to develop and implement effective service plans.

Key Responsibilities:
  • Coordinate the activities of service technicians for maintenance, installations, and repairs
  • Optimize technician schedules to enhance efficiency
  • Facilitate site entry and mobilization requirements to ensure timely service delivery
  • Monitor technician availability and adjust plans accordingly for urgent requests
  • Assess customer needs and recommend tailored service solutions
  • Ensure accurate and timely cost allocation and invoicing for service work
  • Maintain accurate records and databases for service coordination
  • Prepare reports on service utilization and customer outcomes to inform business decisions
  • Support continuous improvement of service coordination processes through collaboration with internal departments
Requirements:
  • Excellent organizational and time management skills
  • Strong communication and interpersonal abilities
  • Ability to work collaboratively across teams and with external stakeholders
  • Analytical thinking and problem-solving skills
  • Calm under pressure with a proactive mindset
  • Proficiency in scheduling software and Microsoft Office Suite


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