Customer Experience Specialist

1 week ago

Melbourne, Victoria, Australia FUJIFILM Business Innovation Australia Full time $60,000 - $80,000 per year
  • Provide a superior customer experience
  • Burnley location – office based role
  • Newly created role

OUR STORY

FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are ambassadors for living and breathing our Shared Values.

THE OPPORTUNITY

In this newly created role, we are looking for an experiencedCustomer Experience Specialist – Showroom Operationsto join ourShowroom Operations team inBurnley.

Reporting to the Showroom Operations and Customer Experience Manager, your key focus will be ensuring the efficient and professional operation of the showroom to provide a first class customer experience, through maintaining solution displays and products,  preparing for sales demonstrations and proactive problem solving.

Key Responsibilities:

  • Assisting with day to day showroom operations, including trouble shooting equipment, managing event logistics, updating products and maintaining functionality for internal events and customer visits
  • Preparing for Sales demonstrations, partnering closely with the Sales team and providing support during demonstrations
  • Managing product and solution displays, ensuring alignment with product offerings
  • Delivering customer focussed showroom experiences, including interacting with customers and addressing enquiries
  • Contributing to process improvement initiatives, including feedback from customers and key internal stakeholders

Skills & Qualifications

  • Proven track record in sales support, showroom operations, with experience in technical products and customer facing demonstrations
  • Ability to handle technical equipment, troubleshoot minor issues and support systems in showroom environments
  • Strong collaborative skills to work with internal and external stakeholders, with excellent organisational expertise
  • Ability to work independently and as part of the Showroom Operations team
  • Relevant Tertiary qualifications in Business, Marketing or Event Management would be highly regarded

BENEFITS:

  • In house training and development and Generous Educational Assistance policy.
  • Diverse Career Development opportunities.
  • Employee Discounts through our "Gold Pass" rewards platform.
  • Income Protection and Life Insurance.
  • Salary Packaging & Novated Leasing available.

OUR COMMITMENT

Diversity & Inclusion

Respecting diversity is the foundation of everything that we do at FBAU.

This allows us to Instil Trust and Collaborate through honest and fair Communication and helps cultivate an environment of Growth and Innovation.

We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities.

Vaccination Policy

The (FBAU) COVID-19 Vaccination Policy requires employees to be fully vaccinated against COVID-19. Appropriate evidence that you are fully vaccinated against COVID-19 must be provided upon commencement with FBAU.

If this sounds like the role for you, please click the below "Apply Now" button and kickstart your application.

For further info you can also contact our Talent Acquisition team

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