Innovative Customer Experience Leader

3 days ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $100,000 - $130,000

Transform Customer Experience through Innovative Strategies

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We're committed to delivering exceptional, customer-centric solutions. Our purpose is to champion positive change through fairness and progressive thinking.

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As a Customer Experience Manager, you'll play a key role in shaping our customer experience strategy, vision, and roadmap. You'll lead the design and delivery of inclusive, human-centred experiences that turn insight into action across all customer types.

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Key Responsibilities:

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  • Develop and execute customer experience initiatives across all customer types.">
  • Contribute to service design and digital experience initiatives, ensuring accessibility and usability.">
  • Translate insights from surveys, complaints, and research into actionable service improvements.">
  • Support the development of CX frameworks, journey maps, and service blueprints.">
  • Collaborate with internal teams to embed CX principles into projects, systems, and processes.">
  • Manage and support CX-related projects using structured project management approaches.">
  • Champion the voice of the customer across the organisation, aligning with strategic goals and values.">
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Required Skills and Qualifications:

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  • Significant experience in a dedicated customer experience or service design role.">
  • Strong stakeholder management and influencing skills across diverse internal and external groups.">
  • Demonstrated ability to turn customer insights into tangible service improvements.">
  • Experience with CX methodologies including journey mapping and closed-loop feedback.">
  • Project management experience or qualifications.">
  • Experience with digital experience design, UX/UI, and human-centered design.">
  • Excellent communication, facilitation, and problem-solving skills.">
  • Self-motivated, adaptable, and comfortable working in a fast-paced, evolving environment.">
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Benefits:

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This role offers a unique opportunity to make a lasting impact on our customers' experiences. If you're passionate about driving customer-centric innovation, we encourage you to apply.

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