Customer Experience Specialist

6 hours ago

Townsville, Queensland, Australia beBeeCustomerExperience Full time $60,000 - $90,000

Job Title: Customer Experience Specialist

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales Support Merchandise specialist. This is an exciting opportunity to work in a dynamic environment, driving sales growth and delivering exceptional customer experiences.

About You

To be successful in this role, you will have previous experience working in a busy sales environment, with a passion for agricultural products and services. You will also possess excellent communication skills, both verbal and written, and be able to build strong relationships with customers.

Key Responsibilities
  • Customer Service: Provide a memorable experience for all customers, either in-store or over the telephone, whilst performing general administrative tasks including stock control, ordering, receipting, and dispatching of goods.
  • Sales Assistance: Assist customers with pricing and product queries, process counter sales, and maintain a welcoming, friendly, and well-presented store environment.
  • Stock Management: Load and unload trucks, dispatch, and unpack orders and deliveries.
Requirements

To be considered for this role, you will need:

  • Previous experience: Previous experience working in a team support role in a busy environment.
  • Education and qualifications: Competent computer skills, including Microsoft Excel, Word, and Outlook.
  • Licenses and certifications: A current driver's license is essential, and a Forklift license is advantageous but not required.
Benefits

We offer a competitive remuneration package, access to incentive programs, gender-neutral parental leave policy, and opportunities to support community partnerships across our network.

About Us

We are a leading provider of agricultural products and services, committed to feeding the future. Our company culture is built on values of integrity, innovation, and teamwork, and we pride ourselves on being a great place to work.

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