Customer Experience Expert

1 day ago


Townsville, Queensland, Australia beBeeExperience Full time $45,000 - $80,000

Customer Experience Expert Opportunity

We're seeking a skilled Customer Experience Expert to deliver exceptional service and support our customers in achieving their goals.

The Role

This is an exciting opportunity for a highly motivated individual to join our team and drive customer satisfaction by providing personalized experiences, recommending tailored solutions, and consistently meeting sales targets.

Key Responsibilities:

  • Develop a deep understanding of our products and services to offer accurate recommendations and provide expert advice to customers.

  • Maintain up-to-date product knowledge to effectively communicate features and benefits, driving sales growth and customer loyalty.

  • Upsell and cross-sell opportunities by staying informed about promotions and events, enhancing the customer experience and driving revenue growth.

  • Provide top-notch customer service consistently, resolving concerns efficiently, and ensuring timely escalation when necessary.

  • Demonstrate our values in every interaction, fostering a positive and supportive work environment.

  • Ensure store presentation aligns with visual merchandising guidelines, creating an engaging shopping experience.

Requirements:

  • A minimum of 2 years' retail experience in home/lifestyle products, with a proven track record of delivering excellent customer experiences.

  • Exceptional communication and interpersonal skills, enabling you to build strong relationships with customers and colleagues alike.



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