
Leadership Role for Customer Experience
2 weeks ago
The position of a Customer Service Team Leader plays a pivotal role in delivering exceptional customer experiences and fostering a high-performing team environment.
- Lead teams of Customer Service Officers and Senior Customer Service Officers across various contact channels.
- Develop and support the team in a dynamic and fast-paced setting, acting as a technical referral point, workflow manager, and leader.
- Play a key role in developing your team by understanding their current capabilities and helping them grow professionally.
About the Team/Business Unit:
- Join our dedicated Registration and Customer Service Business Unit in a newly created team focused on delivering quality services to stakeholders and customers.
- We prioritize delivering customer service across multiple channels and sites, catering to those seeking to do business with us, while ensuring the registration and securing of all land transactions in Western Australia's Land Title Register.
Our organization promotes a culture of inclusion, valuing diverse perspectives and opportunities generated by a diverse workforce. We offer a purpose-driven, collaborative, and flexible work environment, with opportunities for career advancement. Our workplace is safe and inclusive, embracing diversity and encouraging varied viewpoints every day.
Key Requirements:
- Proven leadership experience with the ability to lead, develop, and influence technical teams to achieve successful outcomes while cultivating a high-performing culture.
- Develop your people to understand, appreciate, and embody the importance of personal integrity.
- Capability to lead a team across various channels, ensuring seamless operations and communication.
- Strong ability to work collaboratively in a shared leadership environment, promoting teamwork and cooperation.
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