Customer Experience Leadership Role
1 week ago
Customer Experience Leadership Role
Description:
Lead a team of consultants to deliver high-quality technical and accounts support to residential customers. Oversee medium to large-sized teams, coordinate with Aussie Expert, and ensure organizational requirements are met.
Responsibilities:
To manage team performance, work alongside staff, and meet customer service standards and call handling targets. Provide a prompt, efficient, and professional service at all times.
Key Skills and Experiences:
A strong understanding of the telco industry, leadership skills, and advanced computer skills. Ability to work independently and as part of a team.
Culture:
Aussie Broadband celebrates individual differences and supports diversity. We thrive on being an Equal Opportunity Employer and promoting inclusion and diversity.
Benefits:
Free internet, 20% off Fetch and Mobile services, flexible working arrangements, paid parental leave, employee assistance program, ongoing training and development, LinkedIn Learning access, awards and recognition, and discounts at various retailers and gyms.
What You'll Get:
An empowered career growth environment, celebrating your achievements, and supporting your personal and professional development.
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