Advanced Support Engineer

4 days ago

Melbourne, Victoria, Australia beBeeEngineering Full time $120,000 - $160,000
Endpoint Engineering Manager Position

As a seasoned professional, you will lead a high-performing team of experts in endpoint engineering to deliver top-notch support methodologies and drive technical innovation.

  • Drive business outcomes by providing technical leadership and fostering a culture of excellence within the team.
  • Oversee daily operations with minimal supervision, focusing on automation efforts, process improvements, and efficiency gains.
  • Maintain accurate client risk and issue registers, ensuring best practices are implemented and adhered to.
  • Govern implementations and changes affecting end-user SOE environments, guaranteeing seamless integration and minimal disruptions.
  • Identify opportunities for shift-left initiatives, service enhancements, and cost reduction strategies.
Required Skills and Qualifications:

To succeed in this role, you will require a deep understanding of customer support in outsourced delivery environments. Previous operational management experience in managed services is essential, along with strong financial acumen and a comprehensive knowledge of hardware and software vendor support processes.

Additionally, you should possess advanced end-user management knowledge and modern/traditional endpoint device management solutions expertise.

Why This Role?

As an Endpoint Engineering Manager at our organization, you will be part of a dynamic and agile team that values its people. We offer a range of perks, including social events, remote working, flexible hours, and professional development courses.

Join us and take your career to the next level in a supportive and inclusive environment that encourages growth and success.

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