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Parts Coordinator

1 month ago

Dandenong, Victoria, Australia Hitachi Construction Machinery Full time

The Opportunity

We are seeking an experienced and customer-focused individual to fill the role of Parts Coordinator at Hitachi Construction Machinery. Based in our Dandenong branch, the successful candidate will be responsible for coordinating and supplying quality products to our customer base through sourcing parts, managing customer queries, and invoicing, as well as warranty support and stock coordination.

Key Responsibilities:

  • Interpreting and processing customer parts requests, including pricing, availability of stock, and order enquiries
  • Providing specialist service to internal and external customers for parts via phone and email
  • Sourcing and supplying parts to meet customer requests
  • Raising quotes, sales orders, and invoices for parts sales
  • Exercising strong computer skills, data entry accuracy, and attention to detail

Requirements:

  • Exceptional customer service skills and experience
  • An interest in earthmoving parts, components, products, equipment, and services
  • A developed mechanical understanding of the Construction and Mining field would be highly regarded but is not essential
  • Intermediate computer literacy skills, including Internet-based applications, MS Office, and Outlook
  • Passion and a positive attitude to deliver the best outcome for our customers
  • A High Risk Forklift License would be beneficial

What's in It for You?

  • Competitive Pay Rate + Super + Potential to earn company biannual bonuses
  • Permanent Full-time position in a leading OEM with long-term job security
  • Work-life balance – Monday to Friday work week
  • Exclusive staff discounts on a range of goods and services through our Employee Rewards Program
  • A supportive management team which values your input in finding new and innovative ways of achieving success
  • Continuous training and upskilling with real career development opportunities

At Hitachi Construction Machinery, we believe that success comes from the partnership of our market-leading products and the quality of our people.