Retail Store Operations Lead

1 week ago

Blacktown City Council, Australia beBeeLeader Full time $75,000 - $105,000

At Krispy Kreme, we strive to create a unique customer experience every day.

As part of our Retail team, you play a vital role in bringing this experience to life. You have the opportunity to make a real difference to the people around you, from your customers to your colleagues.

The Role

Key responsibilities include:

  • Supporting the Store Manager to manage shift metrics and Key Performance Indicators (KPIs).
  • Creating rosters in line with business need and labour budget.
  • Encouraging teamwork and collaboration among colleagues.
  • Maintaining a safe and healthy workplace environment at all times.
  • Providing feedback on product and service quality to stakeholders.
  • Working with your team to achieve sales targets and improve operational excellence.
  • Supporting the Store Manager to develop action plans for operational improvement.
  • Communicating company policies and processes to your team.
  • Building and sustaining a positive team culture.
  • Contributing to the success of Krispy Kreme through feedback and insights.
  • Supporting the Store Manager to recruit and retain top talent in line with business needs.
What We Look For

We seek individuals who bring proven retail or food service experience. However, what's most important are people who possess:

  • Leadership skills to manage a high-quality, customer-focused business.
  • A comprehensive understanding of exceptional Customer Service standards.
  • Integrity and commitment to ethical operations.
  • Ability to motivate and lead others to achieve outstanding results.
  • Understanding of training processes and effective training methods.
  • Confidence, passion, and enthusiasm for delivering exceptional customer experiences.
  • Capacity to demonstrate leadership in Workplace Health and Safety.
  • Deep understanding of Krispy Kreme products and service standards.
  • Ability to manage conflicts and resolve issues effectively.
  • Positive attitude, self-motivation, and ability to work autonomously.
  • Capacity to solve problems and seek assistance when necessary.
  • Full work rights in Australia.
  • Flexibility to work across a 7-day roster, including early mornings, evenings, weekends, and public holidays.

Every day at Krispy Kreme offers opportunities to make a lasting impact.

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