Bell Attendant

13 hours ago

Sydney, New South Wales, Australia Marriott Full time

Job Summary

We are seeking a highly motivated and customer-focused Bell Attendant to join our team at Marriott Hotels. As a Bell Attendant, you will be the first point of contact for our guests, providing a warm and welcoming experience from the moment they arrive.

Key Responsibilities

  • Greet and escort guests to their rooms, ensuring a smooth and efficient check-in process.
  • Open doors and assist guests/visitors entering and leaving the property, providing a safe and secure environment.
  • Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
  • Identify and explain room features to guests, ensuring they have a clear understanding of their accommodations.
  • Transport guest luggage to and from guest rooms and/or designated bell area, ensuring timely and efficient delivery.
  • Assist with luggage storage and retrieval, maintaining a high level of organization and attention to detail.
  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
  • Supply guests with directions, ensuring they have a clear understanding of their surroundings.
  • Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation requests as needed.
  • Communicate parking procedures to guests/visitors, ensuring a smooth and efficient parking experience.
  • Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
  • Maintain awareness of undesirable persons on property premises, ensuring a safe and secure environment for all guests and staff.
  • Ensure uniform and personal appearance are clean and professional, maintaining a high level of presentation and attention to detail.
  • Welcome and acknowledge all guests, anticipating and addressing their service needs, and thanking them with genuine appreciation.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others, fostering a collaborative and supportive team environment.
  • Comply with quality assurance expectations and standards, ensuring a high level of service and quality.
  • Read and visually verify information in a variety of formats (e.g., small print), maintaining a high level of attention to detail and accuracy.
  • Move at a speed required to respond to work situations (e.g., run, walk, jog), ensuring a high level of agility and flexibility.
  • Stand, sit, or walk for an extended period of time or for an entire work shift, maintaining a high level of energy and endurance.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance, maintaining a high level of physical ability and strength.
  • Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps, ensuring a high level of agility and flexibility.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping, maintaining a high level of physical ability and strength.
  • Perform other reasonable job duties as requested by Supervisors, ensuring a high level of flexibility and adaptability.

What We Offer

As a Bell Attendant at Marriott Hotels, you will enjoy a range of benefits and perks, including:

  • Discounted room rates on hotels worldwide
  • Discount on food and beverages at participating Marriott International hotels worldwide
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Team-spirited co-workers
  • Encouraging leadership

About Marriott

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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