Bell Attendant

6 days ago

Sydney, New South Wales, Australia Marriott Full time

Job Summary

We are seeking a highly motivated and customer-focused Bell Attendant to join our team at the Sydney Harbour Marriott Hotel at Circular Quay. As a Bell Attendant, you will be the first point of contact for our guests, providing exceptional service and ensuring a warm and welcoming experience.

Key Responsibilities

  • Greet and escort guests to their rooms, providing directions and information about hotel amenities and services.
  • Open doors and assist guests/visitors entering and leaving the property.
  • Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
  • Identify and explain room features to guests, including the use of room keys, mini-bars, and in-room safes.
  • Transport guest luggage to and from guest rooms and/or designated bell areas.
  • Assist with luggage storage and retrieval.
  • Assist guests/visitors in and out of vehicles, including assisting with loading/unloading luggage.
  • Supply guests with directions and arrange transportation as needed.
  • Communicate parking procedures to guests/visitors.
  • Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to management.
  • Maintain awareness of undesirable persons on property premises.
  • Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information.
  • Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.
  • Read and visually verify information in a variety of formats.
  • Move at a speed required to respond to work situations, stand, sit, or walk for an extended period of time, and perform other reasonable job duties as requested by supervisors.

What We Offer

  • A team-spirited work environment with encouraging leadership.
  • Discounted room rates on hotels worldwide.
  • Discount on food and beverages at participating Marriott International hotels worldwide.
  • Recognition programs to keep you motivated.
  • Wellbeing and mindfulness programs to ensure you stay healthy.

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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