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Service Technician

2 months ago

Canberra, ACT, Australia Ricoh Full time

About the Role

We are seeking a highly skilled and experienced Service Technician to join our team at Ricoh. As a Service Technician, you will be responsible for delivering quality work for scheduled pre- and post-sales support to our customers via logged Service Orders.

Key Responsibilities:

  • Deliver quality work for scheduled pre- and post-sales support to our customers via logged Service Orders
  • Complete on-site and remote hardware and software installations
  • Provide end user training on our hardware and software solutions
  • Perform troubleshooting diagnostics of software issues that have been logged via Service Orders
  • Perform Field Service calls that achieve the service objectives of customer satisfaction
  • Discuss all machine faults and problems with customers in a professional and courteous manner, advising the customer on all aspects of the Service call
  • Utilise the Phone/Remote/Onsite Support process to resolve problems efficiently
  • Follow all processes for Chargeable Services calls which follow outside of the contracted offers
  • Document customer sites when changes have been made to the workflow, outside of the original project
  • Accurately account for all spare parts and consumables used in the achievement of Service objectives by following all Process
  • Maintain an advanced level of knowledge on Ricoh products and solutions through Personal Development Plan (PDP)

Requirements:

  • High technical aptitude
  • Experience in resolving high pressure technical situations
  • Current driver's license and willingness to obtain WWCC
  • Ability to work alone in a client site, or as part of a team
  • Strong Client Focus
  • Professional attitude
  • Proactive identification and management of any potential technical issues
  • Experience in the IT and Print copier industry

What We Offer:

  • Paid Parental Leave
  • Purchased Leave Scheme
  • Participation in our RedE recognition program
  • Free income protection cover
  • Wellness program
  • Novated leasing