Service Technician
4 weeks ago
Job Summary
We are seeking a highly skilled Service Technician to join our team at Ricoh Imaging Europe. As a Service Technician, you will be responsible for delivering quality work for scheduled pre- and post-sales support to our customers via logged Service Orders.
Key Responsibilities
- Deliver high-quality technical support to customers via logged Service Orders
- Complete on-site and remote hardware and software installations
- Provide end-user training on our hardware and software solutions
- Perform troubleshooting diagnostics of software issues
- Perform Field Service calls to achieve customer satisfaction
- Discuss machine faults and problems with customers in a professional manner
- Utilize the Phone/Remote/Onsite Support process to resolve problems efficiently
- Document customer sites when changes are made to the workflow
- Accurately account for spare parts and consumables used
- Maintain an advanced level of knowledge on Ricoh products and solutions
Requirements
- High technical aptitude
- Experience in resolving high-pressure technical situations
- Current driver's license and willingness to obtain WWCC
- Ability to work alone or as part of a team
- Strong Client Focus
- Professional attitude
- Proactive identification and management of technical issues
- Experience in the IT and Print copier industry
What We Offer
- Paid Parental Leave
- Purchased Leave Scheme
- Participation in our RedE recognition program
- Free income protection cover
- Wellness program
- Novated leasing
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