Operations Program Specialist

7 days ago


Melbourne, Victoria, Australia beBeeLoyalty Full time $70,000 - $90,000

Our organization is seeking a specialist to support the day-to-day operations of our loyalty program.

About the Role
  • Resolve member issues escalated by the outsourced team
  • Assist in delivering reward card issuance, annual census, case resolution, and daily membership packs
  • Maintain the accuracy of the database
  • Communicate with IT and key stakeholders to ensure successful execution of the loyalty program
  • Ensure legal requirements of the program are met
  • Drive continuous improvement through analysing, optimising, and actioning key customer and performance insights
About You
  • Strong retail experience with empathy for how changes impact loyalty
  • Flexible in accepting new challenges with strong communication and organisational skills
  • Honesty, integrity, and ability to maintain confidentiality


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