Care Patient Advocate

3 days ago

Melbourne, Victoria, Australia beBeePatient Full time $45,000 - $65,000
Job Overview

This role is ideal for individuals who possess excellent communication skills, empathy, and the ability to solve problems efficiently.

Main Responsibilities
  • Respond to patient queries and concerns via email, SMS, and phone calls.
  • Provide accurate information and support to patients, ensuring a positive experience.
  • Work closely with our clinical team to address and resolve patient issues.
  • Advocate for patient needs and preferences.
  • Deliver a 5-star patient experience by being detail-oriented, patient-focused, and transparent in expectation setting.
Key Qualifications
  • Proven experience in customer support or a similar role.
  • Exceptional communication and problem-solving skills.
  • Ability to handle sensitive information confidentially.
  • Patience and a positive attitude towards patients.
  • Experience in a mental health or healthcare-related role is highly preferred.
About Us

We are a passionate team with a mission to provide high-quality service while delivering cost-effective solutions. We aim to bring friendliness, relatability, and professionalism to simplify the process for our patients.

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