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Senior Automation Specialist
3 weeks ago
Explore the role of a Senior Automation Specialist.
About this OpportunityWe are seeking an experienced and skilled professional to join our team as a Senior Automation Specialist. This role involves ensuring the smooth operation of our customers' systems, troubleshooting and diagnosing faults, and collaborating with internal teams to deliver exceptional customer experiences.
Key Responsibilities- Owning complex software issues, proposing workarounds for customers, and documenting activities and findings in a case management system.
- Contribution to digital self-help materials promoting faster problem resolution for customers while building a robust internal knowledge sharing platform for the team.
- Collaboration with colleagues in other support centers and departments to achieve shared goals.
- Focusing on customer experience, managing regular and empathetic communication with customers, and prioritizing technical resolutions.
To succeed in this role, you will need 2-4 years of experience in Application Support within a leading organization, including proficiency in software architecture, unit testing, and other aspects of the software development life cycle (SDLC).
A tertiary qualification in Engineering or Computer Science is required, complemented by a working understanding of software and automation hardware communications and setup.
About Our TeamWe are a dynamic and value-based organization that provides leading-edge solutions. Our team is passionate about delivering exceptional customer experiences and values professionalism, confidence, and a desire to learn and grow.
We prioritize open communication, collaboration, and continuous improvement, creating a supportive environment for our employees to thrive.
