Senior Automation Specialist

Tines is a leading provider of orchestration, automation and AI solutions. Our platform empowers businesses to operate more efficiently by automating manual tasks, mitigating risks and reducing technical debt.

We serve a diverse range of customers, from startups to public companies. As an integrator across the entire tech stack, Tines connects with any API-enabled service.

Our ideal candidate will be someone who understands customer business needs and can demonstrate how our automation solutions can quickly add value and solve problems.

Main Responsibilities:

• Develop deep knowledge of Tines no-code automation and apply it to security and IT operations challenges faced by customers.
• Create and deliver compelling presentations to prospective customers and key alliance partners, clearly communicating the value and differentiation of our solutions.
• Build and demo Tines Stories with customers to showcase value and win sales.
• Manage technical decision processes with customers, setting and managing expectations in proof of concepts and/or evaluations.
• Collaborate with Sales to identify key use cases supporting competitive account strategies that solve customer challenges.
• Support enablement of Tines' priority channel and technical alliance partners, and support their pre-sales engineers on customer engagements.
• Be a key source of market feedback into the product organization.
• Contribute to our knowledge base by sharing key customer experiences, technical competitive insights, creating new Tines automation stories from customer and partner interactions, and more.
• Support the greater Solutions Engineering team in developing metrics and refining SE operations into best practices shared across all SE teams.

Senior-Level Responsibilities:

• Strategic Leadership: Drive the strategic direction for sales engineering within the region, aligning with overall business goals and objectives.
• Act as a senior voice of the SE team in setting the direction for sales engineering in the region, helping evolve to meet overall business goals and objectives.
• Mentor and provide guidance to other sales engineers, fostering professional growth and skill development within the team.
• Thought Leadership: Represent Tines at industry events, conferences and webinars, showcasing the value of our solutions and establishing Tines as a thought leader in automation.
• Complex Problem Solving: Lead the design and implementation of complex automation solutions for high-profile customers, ensuring successful deployment and integration.
• Cross-Functional Collaboration: Work closely with product management, marketing and engineering teams to influence product roadmap and strategy based on market and customer insights.
• Customer Advocacy: Act as a senior advocate for key customers, ensuring their needs are met and their feedback is incorporated into product development.
• Identify and drive initiatives enhancing the overall effectiveness and efficiency of the sales engineering function, including process improvements and new tool adoption.

Requirements:

• 8+ years of experience in pre-sales/sales engineering or technology delivery position at a SaaS company.
• Strong technical background and experience working with APIs, and a curiosity to learn new cloud technologies.
• Security and/or IT industry experience.
• Strong skills and experience with uncovering customer needs.
• Experience with delivering compelling demos to customers and winning technical evaluations.
• Experience communicating with business and technical audiences.
• A love for learning, open to giving and receiving feedback, and passionate about making clients successful.
• Project management skills and ability to deliver customer solutions.
• Analytical skills and the ability to craft actionable insights from complex data.
• A startup mentality with the ability to adapt in a fast-paced environment.
• Ability to travel up to 30% - 40%.