Duty Manager
2 weeks ago
Job Summary
The Duty Manager is responsible for managing day-to-day operations and ensuring the quality and standards of the hotel are met. This role involves assisting guests with check-in and departure, handling general enquiries, and resolving complaints and conflicts. The successful candidate will have experience with property management systems and a relevant managerial background.
About the Role
- Manage day-to-day operations and ensure hotel standards are met
- Assist guests with check-in and departure
- Handle general enquiries and resolve complaints
- Supervise staffing levels to meet guest service and operational needs
- Be an expert on the hotel and surrounding area
- Build relationships with guests and create distinctive experiences
- Understand the impact of department operations on property financial goals
About You
- Experience with property management systems
- Relevant managerial experience
- Working rights in Australia
- Enthusiasm to escalate your career
- Self-motivation and a can-do attitude
Our Benefits
- Exclusive staff discounts on food and beverage and hotel rooms
- Flexible working hours and locations
- Internationally recognised training programs
- Genuine care for associates' wellbeing
- Opportunity to receive Employee Referral Incentives
About Marriott
Westin Hotels and Resorts are part of Marriott International's Premium portfolio, committed to putting people first for 90+ years. We are passionate about empowering guests to regain control and enhance their well-being while traveling. Join us as a Duty Manager to feel empowered by career growth opportunities in a people-first environment.
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