Duty Manager

2 weeks ago


Melbourne, Victoria, Australia Marriott Full time

Job Summary

The Duty Manager is responsible for managing day-to-day operations and ensuring the quality and standards of the hotel are met. This role involves assisting guests with check-in and departure, handling general enquiries, and resolving complaints and conflicts. The successful candidate will have experience with property management systems and a relevant managerial background.

About the Role

  • Manage day-to-day operations and ensure hotel standards are met
  • Assist guests with check-in and departure
  • Handle general enquiries and resolve complaints
  • Supervise staffing levels to meet guest service and operational needs
  • Be an expert on the hotel and surrounding area
  • Build relationships with guests and create distinctive experiences
  • Understand the impact of department operations on property financial goals

About You

  • Experience with property management systems
  • Relevant managerial experience
  • Working rights in Australia
  • Enthusiasm to escalate your career
  • Self-motivation and a can-do attitude

Our Benefits

  • Exclusive staff discounts on food and beverage and hotel rooms
  • Flexible working hours and locations
  • Internationally recognised training programs
  • Genuine care for associates' wellbeing
  • Opportunity to receive Employee Referral Incentives

About Marriott

Westin Hotels and Resorts are part of Marriott International's Premium portfolio, committed to putting people first for 90+ years. We are passionate about empowering guests to regain control and enhance their well-being while traveling. Join us as a Duty Manager to feel empowered by career growth opportunities in a people-first environment.


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