Experienced Automotive Customer Service Specialist

3 days ago

North Sydney Council, Australia beBeeCustomer Full time $55,000 - $85,000

Seeking an accomplished Service Receptionist to provide exceptional customer service and support in a dynamic automotive environment.

About the Role

This pivotal position involves managing the front desk at our busy service department, ensuring seamless interactions with customers. Key responsibilities include:

  • Greeting customers in a friendly and professional manner upon arrival
  • Scheduling service appointments to optimize technician time utilization
  • Handling phone inquiries regarding service, parts, and general information
  • Providing customers with updates on their vehicle status and estimated completion times
  • Processing service paperwork, including work orders, service agreements, and payments
  • Cordinating with the service team to maintain a smooth workflow
  • Maintaining a clean and organized reception area
  • Assisting with administrative tasks as needed
Requirements

To succeed in this role, candidates should possess:

  • Previous experience in a customer service role, preferably within the automotive industry
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Proficiency in Microsoft Office and basic computer systems
  • Able to thrive in a fast-paced, team-oriented environment
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary and benefits package
  • Professional development and training opportunities
  • A supportive and collaborative work environment

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