Lead Guest Experience Strategist

20 hours ago

Sydney, New South Wales, Australia beBeeGuest Full time $100,000 - $140,000
Lead Guest Experience Strategist

As a key member of our team, you will be responsible for driving exceptional guest experiences and fostering a culture of service excellence.

Key areas of focus include:

  • Guest Satisfaction & Service Standards: Develop and implement strategies to enhance guest satisfaction, focusing on structured arrivals and departures.
  • Operational Leadership: Provide real-time coaching and guidance to front-line teams during peak periods, ensuring consistent support and service delivery.
  • Team Development & Performance Management: Mentor colleagues, deliver structured training programs, and champion a culture of recognition and engagement.
  • Strategic Contributions: Contribute to upselling initiatives, drive revenue growth across room types and packages, and identify operational improvements that enhance guest experience while increasing efficiency.

Successful candidates will have a proven track record of delivering exceptional results in similar roles, with a strong ability to lead cross-functional teams and drive business growth.

This is an exciting opportunity to join a dynamic team and make a meaningful impact on our guests' experiences. If you are a motivated and results-driven professional looking to take your career to the next level, we encourage you to apply.

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