Enterprise Service Delivery Specialist

1 week ago

Adelaide, South Australia beBeeincident Full time $102,000 - $142,000
About the Role

The Major Incident Manager will play a pivotal role in ensuring the seamless delivery of services that is vital for the continuous and efficient operations of the bank. This professional will drive the resolution of major incidents, minimize business disruptions, and oversee Problem Management processes to maintain operational excellence and foster continuous improvement.

Key Responsibilities:

  • Incident Resolution
  • Communication and Collaboration
  • Post-Incident Review
  • Problem Management Oversight
  • Reporting and Analysis
  • Process Improvement

About You

We seek an experienced professional with solid experience in a similar role, driving improvements and excellence aimed at benefiting customers. The ideal candidate thrives in a high-volume, fast-paced environment, particularly within large and complex enterprise technology organizations. A strong stakeholder management and negotiation skills are essential to collaborate effectively with all levels of an organization and across all teams and departments.

This role requires a unique blend of technical expertise, business acumen, and interpersonal skills. If you are a driven individual who excels in a dynamic environment, we encourage you to apply.

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