Account Delivery Manager

* Develops and nurtures senior management relationships with the customer.* Owns customer operational relationship: develops & nurtures to excellent customer satisfaction.* Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan.* Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.* Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan.* Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls.* Ability to effectively and proactively manage risk for medium to high risk projects.* Hires, leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans.* Develops & leads AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination.* Develops & manages account service delivery plan. Contributes to strategic account plan.* Consults in presales & change order negotiations, representing & approving delivery capability & cost solution.* Develops & manages account service delivery plan. Contributes to strategic account plan.* Negotiates with and manages 3rd party vendors contributing to contractual requirements.* Identifies incremental revenue opportunities and supports pursuit activities.* Assures compliance with the company and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.* Contributes to knowledge management capture, documentation & publication to drive organizational maturity.* 3 - 8 years relevant business experience.* ITIL/ITSM experience.* Ability to build & manage strong customer relationship at the senior level.* Strong influence & negotiation skill.* Capability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations.* Competence to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively.* Aptitude to understand & analyze an issue or problem to develop & implement a corrective action plan Applies appropriate technical knowledge and methods to resolve complex business issues Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support.* Adeptness to proactively & effectively manage risk on medium to high risk projects.* Coaches & mentors specialist ADM Develops & consistently applies Quality & Continuous Improvement Plans.* Skill to develop & present high impact message to senior level management.* Excellent communication skills: verbal, written & presentation.* Crisis & conflict management.* Government Security Clearance desirable but not mandatory* Ability to travel intrastate on a monthly basis for 2-3 daysHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: .**Hewlett Packard Enterprise**Technology innovation that fosters business transformation.We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.**COVID Policy**The health and safety of our team members, customers and partners is paramount at HPE. Accordingly, be fully vaccinated against COVID-19 by the employment start date where permitted by law. Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws.**Standards of Business Conduct (SBC)**The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.Read more about how we**Equal Opportunity Employer (EEO)**Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. Please click here: **.**If you'd like more information about your EEO right as an applicant under the law, please click here:**E-Verify** **(US & PR only)** HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information . You can also download the posters with information on legal rights and protection by clicking and .**Accessibility**Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified, differently abled individuals. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email recruiting@hpe.com. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.**Disclosure of Sensitive Personal Data**Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.if applicable to the role you applied to, you must
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