Customer Experience Leader

4 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $120,000
Customer Experience Lead

We are seeking a skilled Customer Experience Lead to drive operational excellence and lead high-performing teams. This pivotal role will involve driving customer satisfaction across multiple contact channels.

Key Responsibilities
  • Lead and develop a team of customer experience specialists to deliver exceptional customer outcomes.
  • Oversee daily operations including real-time management, planning, and resource allocation.
  • Identify and implement business improvement opportunities to enhance service delivery.
  • Manage performance through data analysis, reporting, and quality assurance.
  • Drive employee engagement, culture, and professional development initiatives.
  • Ensure compliance with relevant standards and regulations.
  • Collaborate with internal stakeholders to implement process improvements and change management strategies.
Requirements
  • 5+ years of leadership experience in a customer-facing environment.
  • Proven leadership skills with the ability to coach, motivate, and inspire teams.
  • Strong analytical, communication, and stakeholder management skills.
  • Experience in budgeting, performance reporting, and operational planning.
  • A background in healthcare is highly regarded.
  • A passion for delivering high-quality customer outcomes.
Why Apply?

This role offers a unique opportunity to make a positive impact on people's lives. As a member of our team, you'll be supported by a values-driven culture and empowered to succeed.

Apply now and take your first step into a customer-focused career that opens a world of opportunity.

We're committed to equality, diversity, and inclusivity. We welcome all candidates to join our team.

Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Leadership
  • Industries: Healthcare

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