Customer Experience Leader

2 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $80,000 - $120,000
Lead Customer Experience Manager

We are seeking an experienced leader to drive exceptional customer experiences in our stores. As a Lead Customer Experience Manager, you will be responsible for developing and implementing strategies to deliver high-quality customer interactions, building strong relationships with customers, and ensuring that our store teams have the skills and resources they need to succeed.

  • Foster a culture of customer-centricity within the store team, emphasizing the importance of delivering personalized service and exceeding customer expectations.
  • Develop and implement training programs to enhance the customer service skills of store staff, focusing on active listening, empathy, and effective communication.
  • Work closely with the store management team to identify areas for improvement and develop plans to address customer concerns and feedback.
About Us

We are a dynamic organization committed to providing excellent customer service and building long-term relationships with our customers. Our goal is to create a positive and inclusive work environment where our employees feel valued, supported, and empowered to make a difference.

  • What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.
  • The opportunity to work with a talented and dedicated team.
Requirements

To be successful in this role, you will need:

  • Proven experience in leading customer-facing teams and driving customer satisfaction initiatives.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to identify areas for improvement and develop effective solutions.
How to Apply

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we would love to hear from you. Please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.

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