Commercial Leadership Opportunity

6 days ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $150,000 - $170,000
General Manager Customer Success Role

This leadership position offers an opportunity to shape the customer experience, drive revenue growth, and foster long-term relationships.

As a high-performing leader in our Wealth Management business, you will be responsible for leading a team of professionals to deliver exceptional client service and achieve commercial goals. Your strategic vision and executional strength will enable you to develop scalable customer engagement strategies and drive alignment across teams.

Key responsibilities include:

  • Leading a team to deliver exceptional client service and business outcomes
  • Embedding a customer-first mindset across teams to drive revenue growth and retention
  • Building deep strategic relationships with key institutional clients
  • Developing and executing plans to meet commercial goals and create scalable client engagement models

You will be a champion of service excellence, optimising our Net Promoter Score (NPS) and client experience. You will also coach and develop high-performing teams, focused on continuous improvement and aligned to our values.

Requirements include:

  • A proven track record of exceeding commercial and customer success goals in a technology-led environment
  • Extensive leadership experience within Wealth Management and/or Financial Services
  • Strategic vision and executional strength to drive customer value and business outcomes
  • Strong commercial and financial acumen, with experience developing scalable customer engagement strategies

Benefits include:

  • 8 additional paid days per year to extend your weekends
  • Hybrid working
  • Generous cash bonus for every successful referral
  • Starting school leave - 8.5 days of leave to assist your children with the transition to school
  • Up to 26 weeks' paid parental leave for primary carers, and the ability to work part-time when returning to work

At our company, we are committed to fostering a welcoming and inclusive culture. We believe that diversity is what makes our teams and our products succeed.

We're proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.

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