
Customer Service Leadership Opportunity
2 weeks ago
Customer Service Professional
We are seeking a highly skilled and experienced customer service leader to drive business growth, maximise profitability, and ensure superior client satisfaction.
Key Responsibilities
- Allocate resources efficiently within the customer service teams to optimise performance and productivity.
- Lead and mentor staff to cultivate high levels of engagement and retention.
- Review and enhance operational processes to maintain efficiency and cost-effectiveness.
- Ensure compliance with regulatory standards and implement risk management protocols.
Requirements
- 5+ years of experience in freight forwarding with a focus on leadership roles involving customer service and team management.
- Align with our core values: customer focus, teamwork, accountability, progress, and integrity.
- Demonstrate ambition and drive to advance within the organisation.
What We Offer
- Opportunities for career advancement and professional development.
- A dynamic and collaborative work environment.
- Competitive remuneration and benefits package.
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