Operations Leadership Role

1 day ago


Sydney, New South Wales, Australia beBeeHospitality Full time $90,000 - $115,000

Lead Operations Manager

The role of Lead Operations Manager at our Hospitality Management team offers an exceptional opportunity for a motivated and experienced professional to take on a challenging leadership position.

Job Description:

  • Provide direction, guidance and support to operational teams to ensure high standards of customer service are delivered.
  • Coordinate rosters, delegate tasks and breaks.
  • Offer feedback to staff on their performance and manage performance concerns.
  • Support training, onboarding and coaching of new starters and existing staff.
  • Lead a 'Safety first' culture by following all policy, procedures and reporting to ensure compliance at all times.
  • Monitor and respond to service levels - received goods, response times, service quality, food production - and assist where appropriate.
  • Trouble shoot, problem solve and implement solutions to ensure a positive customer experience and outcomes.
  • Conflict Resolution and management of complex operational issues.

Requirements:

  • A ‘Can Do’ attitude that thrives in a fast-paced and diverse environment.
  • At least 12 months experience managing a team.
  • Exceptional communication skills.
  • Exceptional grooming and presentation skills.
  • Possess a high degree of discretion, integrity and confidentiality.
  • Flexibility and availability to work across the operating hours of the Club and be able to work a rotating shift roster year round.
  • Possess an RSA (Responsible Service of Alcohol) & RCG (Responsible Conduct of Gaming) competency card or willing to obtain.

Benefits:

  • Salary starting at $85,000 with an annual review after 12 months.
  • Flexible roster.
  • Health & Wellbeing benefit.
  • Full corporate uniform.
  • Free manager meal.
  • Ongoing training and development opportunities.
  • Volunteering opportunities.
  • Free Flu vaccinations & Health checks.
  • An awesome team and great culture.

Club Trading Hours at Menai are: Sunday to Wednesday 10am to 12am, Thursday 10am to 1am and Friday and Saturday 10am to 2am.

Company Advocacy:

  • Promote an environment founded on ICC Group values: Human Dignity, Cohesion, Accountability, Community Mindfulness, Integrity.
  • Advocate ICC Group in all dealings with guests and colleagues and present a professional image in all dealings with the public, suppliers, and regulators.


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