Digital Fulfilment Expert

2 days ago

Council of the City of Ryde, Australia beBeeFulfillment Full time $140,000 - $150,000
Customer Experience Specialist

This role offers strategic oversight and hands-on impact, focused on leading delivery execution and improving customer experiences.

You will be responsible for tailoring and enhancing delivery experience, preserving positive customer interactions from purchase to delivery. Key responsibilities include:

  • Lead digital fulfilment operations to maximise efficiency while driving process improvements
  • Define and document fulfilment processes, training team members to excel in their roles
  • Monitor service levels across fulfilment hubs, ensuring accurate order picking and high-quality packaging
  • Collaborate with Customer Care teams and occasionally customers to resolve issues within service agreements
  • Transform data into actionable insights through analysis, creating recommendations to enhance customer experience
  • Motivate the team towards organisational goals, empowering them with skills, confidence, and product knowledge

We're seeking a detail-oriented professional who combines analytical thinking with a passion for creating exceptional customer experiences. You'll thrive in this role if you:

  • Have a comprehensive understanding of operational challenges and creative problem-solving skills
  • Can transform data and reports into clear, actionable insights that drive results
  • Bring a minimum of 2-5 years' digital fulfilment experience (omni-channel preferred)
  • Have a proven track record of driving continuous improvement in fulfilment operations
  • Possess experience managing retail store fulfilment and Click & Collect (preferred)
  • Sound technical understanding and appetite to learn
  • Excel at communication across various channels - email, phone, and face-to-face interactions

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