Help Desk Professional

1 week ago

Gold Coast, Queensland, Australia beBeeDesktop Full time $70,000 - $85,000
Job Title: Desktop Support EngineerDescription:

We are seeking a skilled Desktop Support Engineer to join our team in Brisbane. This mid-level position involves providing top-notch desktop support services and requires an individual with strong technical skills and troubleshooting expertise.

Key Responsibilities:
  • Deliver timely and efficient desktop support for all end users within the organization, ensuring minimal downtime and disruption.
  • Conduct system diagnostics and troubleshoot hardware/software issues, resolving problems promptly to maintain system functionality.
  • Manage active directory operations, including user account maintenance, password resets, and permission updates.
  • Perform hardware installations, replacements, and upgrades, keeping equipment current and functional for user needs.
  • Support network connectivity, ensuring stable and secure access for all devices linked within the organization network.
  • Collaborate with colleagues and other IT professionals to streamline processes and enhance the IT service delivery model.
  • Implement and support security measures, ensuring data protection and compliance with existing IT policies.
Requirements:
  • Proficient in Windows OS troubleshooting with extensive experience in handling system issues.
  • Skilled in active directory management, including adding and removing users, managing permissions, and directory structuring effectively.
  • Experienced in Microsoft Office 365 support, providing assistance with installations, updates, and troubleshooting for end users.
  • Competent in using remote desktop tools to provide offsite support to users, resolving issues efficiently and effectively.
  • Able to troubleshoot and resolve network connectivity issues, ensuring seamless networking and communication in the organization.
  • Capable of performing hardware diagnostics and repairs, addressing various device malfunctions and maintaining equipment efficiency.
  • Knowledgeable in asset management, including tracking and management of IT assets to optimize resource utilization.
  • Experience with imaging and reimaging, simplifying setup processes for end-user devices and maintaining system integrity.

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