Front of House Team Lead

6 days ago

Melbourne, Victoria, Australia beBeeOperations Full time $58,080 - $61,120
Job Title: Front of House Operations Officer

Job Summary:

We are seeking a highly skilled and experienced Front of House Operations Officer to join our team. The successful candidate will be responsible for managing appointments, ensuring smooth clinic operations, and maintaining a high standard of client service.

Key Responsibilities:

  • Front Desk & Client Support - Greet clients, manage inquiries, and ensure a welcoming experience.
  • Appointment Management - Schedule, reschedule, and coordinate bookings efficiently.
  • Administration - Process payments, manage client records, and handle daily clinic tasks.
  • Clinician Support - Assist with diary management and communication.
  • Venue & Operations - Maintain a tidy and organised front-of-house space.

Requirements:

  • 4+ years of experience in customer service, reception, or administrative roles.
  • 2+ years of experience in Private Practice in the mental health and wellbeing industry or similar allied health setting including experience with Medicare billing and health industry admin.
  • Strong communication and organisational skills.
  • Proficiency in practice management software (Halaxy experience is a bonus).
  • Ability to multitask and work in a fast-paced environment.
  • Availability for occasional Saturday shifts and rotating early/late shifts.
  • A team player who aligns with our core values.

What We Offer:

  • A supportive and collaborative work environment.
  • Ongoing training and professional development opportunities.
  • A competitive remuneration package.

About Us:

We are a leading provider of mental health and wellbeing services dedicated to delivering exceptional care to our clients.

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