Financial Crime and Fraud Operations Specialist
6 days ago
This is a unique opportunity to work with Constantinople, a leading company in AU, as a KYC & KYB Onboarding Specialist. The company is continuing to grow rapidly, and this role is perfect for someone who wants to be part of a dynamic team.
About the Role
We are looking for an enthusiastic and detail-oriented Onboarding Specialist to join our expanding team. As a key member of the Financial Crime and Fraud Operations team, you will support the onboarding experience for new customers and help manage customer risk for our clients.
Key Responsibilities
- Perform enhanced and ongoing customer due diligence activities to manage our clients' customer risks and ensure compliance with relevant legislation.
- Support customer enquiries through webchat, including those in relation to onboarding, login support.
- Manage complaints in line with our complaints management framework.
- Support the Financial Crime and Fraud Operations, and Product Operations teams with customer management activities, including actioning of transaction monitoring alerts and fraud alerts.
- Identify enhancement opportunities and perform uplifts of the customer onboarding process and relevant operating procedures.
- Support internal and client reporting in relation to all aspects of onboarding, including management of SLAs and KRIs.
- Collaborate with internal teams and external vendors to escalate and investigate issues and exceptions.
Requirements
- Experience in know-your-customer (KYC) or customer due diligence (CDD) across both business and retail customers within a regulated industry (e.g. banking) is highly desirable.
- Experience working in a customer service role.
- Familiar with the financial crime regulatory and compliance environment, including understanding of the Anti-Money Laundering and Counter-Terrorism Financing Act.
- A proactive and self-motivated mindset with a commitment to continuous improvement.
- Strong analytical skills and the ability to work with data.
- Excellent written, communication and problem-solving skills.
What We Offer
- Competitive base salary.
- Early-stage ESOP.
- 12 weeks paid parental leave.
- Monthly wellness allowance.
If you're passionate about working in a dynamic and growing company, and have the skills and experience required for this role, we encourage you to apply.
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