Senior Superannuation Incident Manager
3 weeks ago
We are seeking a highly skilled Senior Superannuation Incident Manager to join our team. As a key member of our operations team, you will be responsible for managing superannuation administration incidents and complaints.
Key Responsibilities- Manage and report on incidents and complaints across various clients, ensuring compliance with applicable laws, contractual obligations, and service level agreements.
- Conduct incident and complaint impact assessments, root cause analysis, and develop proposed incident remediation plans for internal and external approval.
- Work with internal teams to implement required remediation activities and conduct post-incident reviews to identify prevention steps.
- Identify and develop process and control uplift opportunities to reduce the likelihood of recurrence.
- Document complaint key learnings and ensure accurate capture of incidents and complaints information in relevant systems.
- Provide technical advice to internal and external stakeholders on incidents and complaints as required.
- Maintain knowledge of and changes to relevant superannuation laws and regulatory reports.
- RG 146 certification and a deep understanding of superannuation administration processes and related obligations.
- Experience in managing obligations relating to incident management and internal dispute resolution.
- Strong written and verbal communication skills to effectively manage internal and external stakeholders.
- Ability to complete calculations required to remediate incidents and complaints, including compensation.
- Ability to reduce preventable recurring incidents and complaints through root cause analysis and recommendations.
- Ability to produce internal and external incidents and complaints reporting and insights.
- A curious, open, and growth mindset with the ability to apply creative and pragmatic approaches to solving problems.
- 8 additional paid days per year to extend your weekends.
- Hybrid working arrangement.
- Generous cash bonus for every successful referral.
- Starting school leave - 8.5 days of leave to assist your children with the transition to school.
- Up to 26 weeks' paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work.
- 3 days' paid leave per year to participate in charity initiatives.
- Discounted health insurance premiums.
- Access to learning and development programs through Udemy.
We are committed to fostering a welcoming and inclusive culture, valuing diversity and promoting equal opportunities for all. Our hiring decisions are based on merit and qualifications, and we encourage applications from candidates with diverse backgrounds and experiences.
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