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Senior Superannuation Incident Manager
2 months ago
We are seeking a highly skilled Senior Superannuation Incident Manager to join our team. As a key member of our operations team, you will be responsible for managing superannuation administration incidents and complaints, working closely with internal and external stakeholders to ensure timely and effective resolution.
Key Responsibilities- Manage and report on incidents and complaints across various clients, ensuring compliance with applicable laws, contractual obligations, and service level agreements.
- Conduct incident and complaint impact assessments, root cause analysis, and develop proposed remediation plans for internal and external approval.
- Work with internal teams to implement required remediation activities and conduct post-incident reviews to identify prevention opportunities.
- Develop and implement processes and control uplift opportunities to reduce the likelihood of recurrence.
- Ensure accurate and timely reporting of incidents and complaints, maintaining knowledge of relevant superannuation laws and regulatory reports.
- RG 146 certification and deep understanding of superannuation administration processes and related obligations.
- Experience in managing incident management and internal dispute resolution obligations.
- Excellent communication and stakeholder management skills, with the ability to provide technical advice as required.
- Strong analytical and problem-solving skills, with the ability to reduce preventable recurring incidents and complaints.
- 8 additional paid days per year to extend your weekends
- Hybrid working
- Generous cash bonus for every successful referral
- Starting school leave - 8.5 days of leave to assist your children with the transition to school
- Up to 26 weeks' paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work
- 3 days' paid leave per year to participate in charity initiatives
- Discounted health insurance premiums
- Access to learning and development programs through Udemy.
We are committed to fostering a welcoming and inclusive culture, celebrating diversity and promoting equal opportunities for all. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
