Customer Care Representative

1 month ago

Melbourne, Victoria, Australia McMillan Shakespeare Limited Full time
About Us

At McMillan Shakespeare Limited, our mission is to provide exceptional customer service and support to our clients. With a strong commitment to excellence, we strive to deliver tailored solutions that meet their unique needs.


Job Description

As a Customer Care Consultant, you will be the primary point of contact for our clients, providing personalized assistance and resolving inquiries in a timely and professional manner. Your key responsibilities will include:

  • Pursuing Better: Assisting customers in managing their accounts and funds, as well as problem-solving to resolve customer enquiries.
  • People First: Building engaging relationships with customers by educating them on how to best manage their accounts and maximize their tax benefits.
  • Work Together: Ensuring seamless communication and collaboration with internal teams to deliver on promises and exceed client expectations.
  • Making Everyday Better Together: Demonstrating mutual respect and teamwork to foster a positive and productive work environment.
Requirements

To be successful in this role, you will require:

  • Recent experience working in a Contact Centre, Retail, or Hospitality environment.
  • Exceptional problem-solving skills and the ability to think outside the box.
  • Literacy, numeracy, and computer literacy.
  • Excellent verbal and written communication skills.
  • Demonstrated attention to detail.
What We Offer

We are committed to providing a supportive and ambitious culture, with opportunities for career growth and development. Our comprehensive training programs and dedicated mentors will ensure your success in this role. You can expect:

  • A competitive salary range of $50,000 - $60,000 per annum, depending on experience.
  • Flexible/hybrid working arrangements, including the option to work from home.
  • Novated lease benefits and discounts.
  • 12 weeks paid parental leave and access to our Parents Portal.
  • Exempt Employee Share Plan.
  • Paid Income Protection Insurance under our default Super plan.
  • Access to a broad range of learning and development programs.
  • Career break and volunteering leave.
  • Access to our Employee Assistance Program and annual Flu vaccination.
  • Lifestyle Rewards program.
Diversity, Equity & Inclusion

We pride ourselves on fostering an inclusive and respectful work environment, where all differences are valued and respected. We encourage applications from individuals from diverse backgrounds, including Aboriginal and Torres Strait Islander people, those caring for and living with disability, and more.

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