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Logistics Support Professional
3 weeks ago
About Us
At our organization, we provide end-to-end logistics solutions that cater to diverse industries.
We have been serving customers for over a century, with operations in multiple markets and a global network of partners.
Our customers produce goods across various sectors, including healthcare products like vitamins, medical devices, and pharmaceuticals.
Our team can handle unit dose packaging, vaccine storage, and cold room management in specialized facilities.
Job Opportunity:
We are seeking experienced Customer Service Representatives to join our team at our facility.
The Customer Service Representative plays a vital role in supporting our national operations by delivering high-quality service to customers.
- Respond to customer inquiries via phone, email, and system portals with professionalism and care.
- Make informed decisions within established guidelines to ensure smooth service coordination.
- Maintain documentation standards in line with regulatory requirements.
- Collaborate with internal stakeholders to support consistent and high-quality service outcomes.
- Participate in service reviews and contribute insights to continuous improvement efforts.
- Ensure alignment with company policies and industry standards.
What You Need:
To be successful in this role, you will need:
- Strong communication and interpersonal skills with the ability to engage professionally and empathetically across multiple channels.
- Proficiency in ERP and CRM systems; experience with JDA, SAP, or Salesforce is highly regarded.
- High-level computer literacy, including Microsoft Office.
- Experience in customer service within healthcare, logistics, or related settings.
- High attention to detail in processing orders and maintaining accurate documentation.
- Demonstrated empathy and patience when supporting individuals in vulnerable situations.
