Cybersecurity Expert

2 days ago


Sydney, New South Wales, Australia Fortinet Full time

Overview

Fortinet, a pioneering cybersecurity company with over two decades of excellence, is seeking a dynamic Cybersecurity Expert - Technical Solutions Architect to contribute to the success of our rapidly growing business.

About the Role

We are expanding our Advanced Support (AS) team in APAC and looking for a talented individual to join us in delivering exceptional service and support by operating as the primary technical advisor for key Fortinet customers.

The Cybersecurity Expert - Technical Solutions Architect will act as the primary technical contact for our key clients in the post-sales area, ensuring their success and satisfaction with our products and services. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for customer service.

Key Responsibilities

  • Serve as the single point of contact for designated clients in the post-sales phase, prioritizing customer success and assisting clients in achieving their business and technical objectives.
  • Foster and maintain robust relationships with assigned clients, acting as their trusted technical advisor and primary resource for technical issues and inquiries.
  • Gain a thorough understanding of each client's business and technical requirements to provide relevant technical information, guidance, and support.

Technical Skills and Qualifications

  • 6+ years of experience in a technical support, account management, or similar client-facing role.
  • Strong understanding of data networking protocols (TCP/IP, etc.), Network Security technologies (Firewall, VPN, Authentication, UTM, etc.), Routing and Switching with the ability to troubleshoot and resolve complex technical issues.
  • Bachelor's degree in computer science, Engineering, or a related technical field (or equivalent experience).

Estimated Salary:$140,000 per annum

Benefits

We offer a competitive salary, a comprehensive benefits package, and opportunities for career growth and professional development. If you are passionate about delivering outstanding customer service and support, we encourage you to apply for this exciting opportunity.


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