Customer Experience Ambassador
3 weeks ago
We are seeking a Customer Experience Ambassador to join our team at Travel + Leisure Co.
About UsOur mission is to deliver exceptional experiences for millions of travelers worldwide. We believe in fostering a diverse and inclusive culture, where every individual feels valued, supported, and celebrated for their unique talents and perspectives.
We operate over 270 vacation club resort locations across the globe, offering a wide range of products and services to our members. Our team is committed to delivering excellence and taking time to have fun, celebrate together, and support one another.
About the RoleThe Customer Experience Ambassador will play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk. Key responsibilities include:
- Scheduling onsite guests for Member Updates or Club presentations during their stay.
- Meeting monthly tour budgets and other key performance indicators.
- Assisting in ensuring prospects meet the Company's tour qualification specifications.
- Handling greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.
- Providing room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.
As a Customer Experience Ambassador, you can expect a competitive salary of $45,000 - $60,000 per year, depending on experience. In addition, you'll enjoy:
- A comprehensive training program to build your skills and expertise.
- Exclusive global discounts on accommodation, dining, lifestyle, and more.
- Access to Accor's learning and development platform, offering thousands of courses and sessions to unlock your potential and expand your knowledge.
- A dynamic and supportive work environment that values diversity and inclusion.
- A recognition and rewards program celebrating your contributions to our team's success.
We're looking for someone with excellent communication skills, exceptional customer service, and problem-solving skills. If you're a positive attitude, determination, and results-driven approach, we want to hear from you.
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