Customer Experience Ambassador

4 days ago


Busselton, Australia Travel + Leisure Co. Full time
Unforgettable Experiences Start Here

About Us

At Travel + Leisure Co., we're passionate about putting the world on vacation. Our team of over 19,000 associates delivers exceptional experiences to millions of travelers worldwide through our Vacation Ownership business line.

We operate at more than 270 vacation club resort locations across the globe, continuously innovating and growing to make every day a new opportunity for learning and fun.

Your Role

Job Summary: As a Cross-Functional Customer Experience Ambassador, you'll play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk.

About You

  • You'll schedule onsite guests for Member Updates or Club presentations during their stay.
  • You'll meet monthly tour budgets and other key performance indicators.
  • You'll assist in ensuring prospects meet the Company's tour qualification specifications.
  • You'll handle greeting and registering members and guests, provide local area information, complete department paperwork, and use communication equipment.
  • You'll pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.

Your Benefits

  • You'll have access to exclusive global discounts on accommodation, dining, lifestyle, and more.
  • You'll gain full access to Accor's learning and development platform, offering thousands of courses and sessions.
  • You'll benefit from personalized reward and recognition programs.
  • You'll work in a dynamic and supportive environment that values diversity and inclusion.

About Our Culture

Our company is committed to fostering a diverse & inclusive culture where individuals are valued, supported, and celebrated for the unique talents and perspectives they bring to our team. We believe in equal opportunities and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.



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