Experience Host: Create Unforgettable Guest Experiences

2 weeks ago

Busselton, Australia Travel + Leisure Co. Full time
Transforming Travel with Exceptional Service

We are a leading player in the vacation ownership industry, dedicated to delivering exceptional experiences for millions of travelers worldwide.

As a Guest Experience Host, you will play a pivotal role in enhancing our guests' stays by providing personalized service and ensuring seamless operations at our front desk.

Key Responsibilities:
  • Sales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay, driving revenue growth and guest satisfaction.
  • Performance Targets: Meet monthly tour budgets and other key performance indicators, demonstrating your ability to meet challenges head-on.
  • Tour Generation: Assist in ensuring prospects meet the Company's tour qualification specifications, showcasing your attention to detail and commitment to excellence.
  • Front Desk Operations: Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment with ease.
  • Guest Assistance: Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings, consistently delivering exceptional customer service.
Your Benefits:
  • Competitive Salary: Enjoy a competitive salary of $60,000 - $80,000 per year, reflecting your value to our team.
  • Skills Development: Build your skills and expertise through comprehensive training programs, helping you reach your full potential and achieve your personal goals.
  • Exclusive Perks: Unlock exclusive global discounts on accommodation, dining, lifestyle, and more, adding extra sparkle to your work-life experience.
  • Continuous Learning: Gain full access to Accor's learning and development platform, offering thousands of courses and sessions to unlock your potential and expand your knowledge.
  • Vibrant Environment: Work in a dynamic and supportive environment that values diversity and inclusion, fostering a culture of collaboration and creativity.

Hospitality is at the heart of all we do at Travel + Leisure Co. We're committed to creating a workplace where individuals are valued, supported, and celebrated for the unique talents and perspectives they bring to our team.

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