Customer Experience Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $91,219 - $91,554

**Job Overview:**

We are seeking a skilled professional to join our team as a Customer Experience Leader. This is a permanent, full-time opportunity that requires a results-driven individual with excellent interpersonal and people management skills.

The successful candidate will be responsible for supervising our Customer Experience team, identifying problem areas of service delivery, and providing support to the coordinator customer experience to achieve KPI targets.

This role is ideal for someone who is well-versed in customer experience operating metrics and has a proven track record of managing and monitoring a team in a call centre environment.

**Required Skills and Qualifications:**

  • Certificate IV in customer service, local government, business administration or a related field
  • Experience in managing and monitoring a team in a call centre environment
  • Solid customer service experience in either telephone or face-to-face enquiries in a high-volume area
  • Experience in call centre operations including complaint management handling experience
  • Excellent written and oral communication skills and the ability to coach in a team environment
  • Demonstrated ability to work in and contribute to a team environment whilst working with minimal supervision
  • High-level cash handling experience

**Benefits:**

  • 35-hour working week
  • Opportunity to participate in Council's flextime arrangement
  • Employee benefits such as leave entitlements (where applicable), 11.5% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs

**Our Commitment to Safety:**

Blacktown City Council is committed to safety and is a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Best of luck with your application.

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