Order Fulfilment Team Lead

21 hours ago


Alexandria, Australia Lifeblood Full time
About the Role

We are seeking an experienced Order Fulfilment Supervisor to join our team at our Sydney Processing Centre in Alexandria. The successful candidate will lead the Order Fulfilment team in fulfilling customer orders and ensuring the timely distribution of life-giving blood and other products to Approved Health Providers.

Key Responsibilities
  • Lead and provide direction to the Order Fulfilment team, using human-centric and empathetic management approaches
  • Identify new talent for the Order Fulfilment team
  • Support training and staff development
  • Effectively manage the team's resources and workflow
  • Develop and manage rosters, and deliver work schedules
  • Undertake daily supply planning with the Customer Service Delivery Manager
  • Identify daily inventory requirements and address inventory gaps
  • Supervise stock management
Requirements
  • Demonstrated ability to lead and coach warehouse or distribution teams
  • Experience in the coaching, development and performance management of employees to deliver results
  • Ability to understand and relay strategic objectives and drive operational performance against key performance indicators
  • Operational knowledge and experience of customer service, and warehouse and distribution processes and principles
  • Operational experience in a regulated GMP environment desirable
  • Passionate about delivering great customer service
  • Excellent communication and interpersonal skills
  • Technical and digital aptitude with a high attention to detail
What We Offer
  • A range of salary packaging benefits including the option to package up to $15,900 of your salary
  • Ability to purchase additional annual leave
  • Discounted private health cover with fantastic corporate benefit
  • Discounted access to 1,430+ gyms & pools all over Australia
  • Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
  • Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants eyewear and more


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