Assessment Support Officer

1 month ago


Brisbane, Queensland, Australia Troocoo Full time
About the Role

Troocoo is partnering with a leading player in the automotive insurance industry to seek an experienced administrator to join their team in one of their local offices in NorthWest Brisbane.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and in-person interactions.
  • Maintain proactive communication with customers, keeping them informed about the progress of their services.
  • Communicate professionally with operators and vendors to ensure a mutual understanding of next steps.
  • Schedule booking vehicles in for repairs and liaise with mechanics and customers.
  • Follow up with dissatisfied customers and handle complaints.
  • Effectively manage all aspects of services throughout the fulfillment process, including inbound and outbound calls, emails, administrative duties, and support for various teams.
About You
  • You will be an administrative and customer service professional who thrives in a busy environment.
  • You will pride yourself on your high level of attention to detail and take ownership and accountability for your work and outcomes.
  • You will have a strong customer service background, ability to multitask and prioritize workloads, and demonstrated ability to handle challenging situations with a calm and professional approach.
  • You will be a team player who thrives on providing positive support to colleagues and contributing to organizational goals.
  • You will be committed to working a minimum of 3 months and able to work 38 hours per week.

If this role sounds like it could be for you, please apply online or contact Jasmine Beyer at jasmine.beyer@troocoo.com for more information.



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