Compliance and Regulatory Specialist

5 days ago

Sydney, New South Wales, Australia AXA Group Full time
Job Summary

We are seeking a highly skilled Compliance and Regulatory Specialist to join our team in Sydney, Australia.

About the Role

This is an exciting opportunity to work with a leading global insurance company, AXA XL, as a key member of our Compliance Team. As a Compliance and Regulatory Specialist, you will play a vital role in ensuring that our business practices align with regulatory requirements and industry standards.

You will be responsible for handling complaints from policyholders, managing relationships with internal and external stakeholders, and providing root-cause feedback to ensure continuous business improvement. Additionally, you will maintain up-to-date complaint registers and complete all internal and external reporting within the AXA XL Compliance Framework.

Key Responsibilities
  • Handle complaints from AXA XL policyholders, including Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR) complaints;
  • Manage relationships with internal and external stakeholders to ensure delivery of appropriate customer outcomes.
  • Provide root-cause feedback to internal and external stakeholders to ensure continuous business improvement;
  • Maintain up-to-date complaint registers and complete all internal and external reporting within the AXA XL Compliance Framework;
  • Provide ad-hoc support to other members of the Legal & Compliance Team, including in relation to ad-hoc compliance tasks, the development of policies and procedures supporting the AXA XL Compliance Framework, and supporting projects and initiatives involving the Compliance team.
Requirements

To be successful in this role, you will need:

  • A minimum 2 years of experience in handling general insurance complaints, ideally across a broad range of products;
  • Expertise in wholesale (P&C and specialty risks) insurance products, with additional products also being beneficial;
  • Detailed technical knowledge in support of your experience, including knowledge of set approaches to certain types of compliance issues and complaints, and understanding of aspects of different policy types and compliance issues relating to those products;
  • A strong understanding of operating compliance frameworks, the General Insurance Code of Practice, as well as knowledge of both the AFCA and ASIC complaint handling processes;
  • Proven written and verbal communication skills, with the ability to articulate complex issues in a clear and concise manner;
  • Reasoning and negotiation skills, with proficiency in investigating, drawing logical conclusions, and effectively articulating findings;
  • Organisational skills, with the ability to manage your own caseload, adhere to deadlines and quality standards, and be proactive in ensuring business improvement.
Salary and Benefits

The estimated salary for this position is AU$120,000 - AU$150,000 per annum, depending on experience. AXA Group offers a comprehensive benefits package, including medical and life insurance, superannuation, and generous leave entitlements.

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