Client Retention Professional

1 month ago


Surry Hills, New South Wales, Australia Driva Full time
About the Role

This is a unique opportunity to become a key player in the Customer Success Specialist role at Driva, a rapidly growing company in Australia.

We are seeking a skilled professional to provide exceptional customer experiences throughout the loan process. Your primary focus will be on nurturing high-value relationships, taking over from initial application completion, and guiding applications through to approval.

The ideal candidate will possess a sales-driven approach, ensuring consistent engagement with customers and maintaining credibility for our brand and processes. A seamless handover between teams and efficient processing of applications are essential to meeting our performance standards.

Key Responsibilities:
  • Nurturing relationships with high-value clients
  • Managing customer interactions and expectations
  • Collaborating with cross-functional teams for smooth application processing

To succeed in this role, you should have a proven track record in client-facing positions, excellent communication skills, and a strong understanding of sales principles.

About Driva

Driva is a forward-thinking company dedicated to revolutionizing the lending landscape. Our commitment to innovation and customer satisfaction drives our growth and success.

We strive to create an inclusive work environment that fosters diversity, equality, and respect for all individuals. If you're passionate about delivering exceptional customer experiences and contributing to our mission, we encourage you to apply.

Compensation and Benefits

We offer a highly competitive salary of $80,000 - $120,000 per annum, commensurate with experience. Additionally, you'll enjoy a comprehensive benefits package, including medical coverage, retirement plans, and opportunities for professional development.



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