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Excellence Technical Architect
2 weeks ago
As a Principal Product Excellence Architect, you will play a pivotal role in driving the successful delivery of ITOM projects for global customers. Your expertise will serve as a bridge between our customers and R&D teams, enabling seamless collaboration and resolution of complex issues through Customer-Oriented R&D (CORD) efforts.
The ideal candidate will possess a strong technical understanding of ITOM products, experience with AI integration, and exceptional communication skills. They will also have scripting expertise, cloud management experience, and the ability to collaborate effectively as part of a team.
Key Responsibilities- Lead or contribute to successful ITOM project deliveries for global customers.
- Act as a liaison between customers and R&D teams to drive issue resolution.
- Contribute to ITOM strategy by defining and refining best practices based on insights from real-world customer implementations.
- Seven years of experience implementing 2 or more ServiceNow ITOM products.
- Advanced understanding of Windows Domain and Unix System Administration.
- Enterprise architecture domains, AMZN API, VMware automation, Puppet/Chef/Ansible, integration & automation expertise with orchestration.
- Service-oriented and distributed application architecture in the enterprise.
- Cloud Management Platforms such as AWS, VMware, BMC, etc.
- IT Operations experience in storage, network and compute of enterprise environments.
- ITIL / CMDB implementations.
- Demonstrated ability to influence and consult around all key technical decisions during project delivery.
As a Principal Product Excellence Architect, you will be part of a dynamic team that values innovation, collaboration, and excellence. You will have the opportunity to work on high-impact projects, develop your skills, and grow your career in a fast-paced and rewarding environment.
