Customer Service Excellence Specialist

1 week ago

Melbourne, Victoria, Australia beBeeQuality Full time $60,000 - $90,000
Quality and Training Role Overview

This is a key position focused on driving excellence in customer experience across internal teams and global delivery partners. In this capacity, you will shape how we deliver customer service—from onboarding new team members to designing and facilitating training programs, to conducting quality audits and compliance checks.

The ideal candidate thrives in a fast-paced environment, enjoys building capability in others, and brings experience in training, quality, or customer service excellence.

  • Key Responsibilities:
  • Conduct quality audits across customer service channels to monitor compliance and identify improvements.
  • Review customer interactions to maintain consistency, quality, and regulatory standards.
  • Support internal teams and international partners through knowledge sharing and calibration sessions.
  • Provide clear feedback and coaching to improve team performance and compliance.
  • Design and facilitate training sessions for both new hires and ongoing development.
  • Create and maintain training materials, process guides, and knowledge base content.
  • Lead onboarding programs and develop ongoing learning pathways.
  • Analyze performance data to uncover trends and drive continuous improvement.
  • Prepare reports with actionable insights to enhance customer experience.
  • Collaborate with stakeholders to design and implement quality frameworks and initiatives.
Required Skills and Qualifications

This role requires a university degree qualified in a relevant field and extensive experience in quality assurance, training, or learning and development within a customer service environment. Experience in retail, e-commerce, or FMCG environments will be highly regarded.

  • Essential Requirements:
  • University degree qualification in a relevant field.
  • Extensive experience in quality assurance, training, or learning and development.
  • Strong analytical skills with the ability to analyze data and inform improvements.
  • Excellent communication and interpersonal skills with the ability to influence and build relationships across teams.
  • Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
Benefits of Joining Our Team

This is a dynamic and innovative company that offers rewarding careers, where you build your skills, are mentored by the best in the industry, and get to share your expert knowledge in an exciting company where your ideas and opinions count.

  • What We Offer:
  • Autonomy and ownership of projects.
  • Opportunities for professional growth and development.
  • A collaborative and supportive team environment.
  • A range of employee benefits and perks.
How to Apply

To apply, please submit your CV and cover letter outlining your interest in the position and how you think you can contribute to our business success.

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