Technical Team Lead

6 days ago

Brisbane, Queensland, Australia beBeeCustomerFocused Full time US$80,000 - US$100,000
Job Description

The Support Engineering Manager is responsible for leading a team of professionals, ensuring customer cases are resolved efficiently and effectively. They will act as the escalation point for customers, addressing issues in a timely manner.

Key Responsibilities:
  • Team leadership, including skills development and performance management
  • Operational control, shift scheduling, accountability for key performance indicators (KPIs)
  • Ensure customer satisfaction through prompt and professional responses
  • Act as the customer escalation contact, resolving complex issues
  • Accountability for team performance and growth

Required Skills and Qualifications

  • Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
  • Leadership experience, preferably with team management experience
  • Proven track record of high customer focus under pressure
  • Excellent communication skills (verbal and written)
  • Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
  • Software development experience
  • Experience in working in support organizations

Benefits

  • Opportunity to work on challenging projects with a talented team
  • Professional growth and development opportunities
  • Flexible work arrangements, including remote work options
  • A dynamic and inclusive work environment

Why Choose Us

  • We are a pioneering tech firm at the forefront of open source innovation
  • We prioritize diversity and inclusion in our workplace
  • Our products have a significant impact on the global technology landscape

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