Technical Support Team Lead

3 days ago

Brisbane, Queensland, Australia beBeeOperations Full time $76,515 - $78,400
Customer Service Operations Manager

We are seeking a highly skilled and experienced Customer Service Operations Manager to lead and elevate our customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical environment.

Key Responsibilities:

  • Lead, mentor, and motivate a team of customer service specialists to provide exceptional service to a knowledgeable clientele.
  • Manage the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans.
  • Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience.
  • Analyse key performance metrics to drive operational efficiency within the customer service centre.

Required Skills and Qualifications:

  • Minimum 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
  • Proven Bachelor Degree or Equivalent.
  • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
  • Exceptional communication and interpersonal skills.
  • Problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.

Benefits:

This role offers a unique opportunity to work in a fast-paced environment and make a significant impact on our customer service operations.

How to Apply:

If you are a strategic leader passionate about driving customer excellence in a technical field, we encourage you to apply. Please submit your resume and a cover letter outlining your suitability for this role.

We look forward to hearing from you

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