Repair Manager

4 weeks ago


Melbourne, Victoria, Australia NTI Full time

About This Opportunity

We are seeking a highly skilled and experienced Repair Manager to join our team at NTI.

As a key member of our Repair Management Team, you will play a critical role in managing the entire repair process from the accident scene to final delivery of the vehicle, ensuring exceptional customer service is delivered every step of the way.

Your key responsibilities will include:

  • Performing on-site assessments to determine the correct repair process
  • Validating accident descriptions to damage observed during assessment
  • Reviewing and negotiating towing and recovery processes
  • Determining the correct repair process and parts identification
  • Composing expert reports to claims in a timely manner
  • Managing Repairer relationships and contributing to the industry

To be successful in this role, you will require:

  • Minimum 5 years' experience in the mobile plant or heavy vehicle repair industry (essential)
  • Excellent communication and relationship building skills
  • Relevant automotive trade qualifications (essential)

About NTI

NTI is a market leader in the specialist insurance industry, boasting over 50 years' experience and backed by two of Australia's largest insurers (CGU and Vero). As a recent recipient of the 2022 Australian HR Awards Employer of Choice, we are committed to being a Best Employer of the Best People.

We offer a range of benefits, including a real and tangible commitment to your development and ongoing study, competitive annual incentive program, up to 50% discount on personal insurance products, and access to discounts on over 350 retailers across Australia.

What to Expect

At NTI, we are committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions.


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